Shipping & Returns
We’re not satisfied unless you’re satisfied!
If any product does not satisfy your needs, it may be returned within 30 days of order receipt for a product refund. Before sending your item back, you must contact Caster Connection with information for your Return Material Authorization (RMA) Number.
Returned* merchandise must be in its original box, in new condition and include a copy of our packing slip. Please mark the RMA Number clearly on the outside of the packaging. Client is responsible for return freight charges.
- Returned product is subject to a 15% restocking fee.
*Customized products (i.e. CREATE-YOUR-OWN Vintage Casters) are not eligible for refund.
Caster Connection Shipping Info
Caster Connection’s preferred method of shipment is UPS ground and we do offer shipment via other methods including FedEx collect and various LTL freight lines. We will work with you to make certain the product is shipped in the most timely and economical fashion. Please note we do not ship to PO Boxes.
UPS tracking numbers are sent to the client via email of record upon shipment.
Regarding International Shipping: Our prices do not include duties, value-added taxes, or miscellaneous fees that may be assessed in connection with international shipping. If assessed, these charges are imposed after a package leaves our possession and are the responsibility of the package recipient, who will be billed for them by the local Customs Office, the shipping company, or others. Rejecting an order due to duties, taxes, or fees does not entitle the purchaser to a refund from us and may not avoid the duties, taxes, or fees.
I need my casters tomorrow!
So, you’re placing an order but you just realized you need those casters, like, yesterday. Typically, we ship orders out within 2-5 business days once we receive the order, if we have the items in stock. If you need an order expedited, it’s wise to give us a call to make sure we can accommodate. Depending on the item, quantity, and how busy we are, we will try to do it! We keep a large inventory at our Columbus, Ohio warehouse. Caster Connection branded items like CC Apex, CC Stark, CC Stout, CC Peak, CC Nylex and *CC Vintage are always in stock.
Caster Connection can ship UPS NDA or 2nd Day, etc. if need be. Just remember that shipping charges are likely to be more expensive. If you don’t have a collect account, we’ll let you know how much it will be before it ships.
Are you in in the Columbus, OH area? You can pick up your order here at Caster Connection. It can save transit time and shipping charges too.
*CC Vintage casters that are custom painted will take an extra day or so to ship.
How do I know what the lead time to ship is?
We list lead times for 95% of the items on our website. It’s located, along with other attributes, on the bottom of the product page. If the lead time isn’t listed, contact us and we’ll let you know. On the off chance, we don’t have stock of the item, we’ll let you know ASAP so you can plan accordingly. We also drop ship (shipping items from other warehouses), at no extra cost to you, if it can save time.
Lead time says “2-3 days to ship”, but how long is my order in transit?
We use UPS ground for all orders (if it’s not too heavy) unless given other directions. Below is a map of how long a standard ground order takes to reach you once it ships from our location in Columbus, Ohio. At checkout, you can get an estimate of how much the shipping charges will be.
Contact us with any additional questions.