Shipping & Returns

Shipping

Caster Connection's preferred method of shipment is UPS ground and we do offer shipment via other methods including FedEx collect and various LTL freight lines. We will work with you to make certain product is shipped in the most timely and economical fashion.

UPS tracking numbers are sent to the client via email of record upon shipment.

Regarding International Shipping: Our prices do not include duties, value-added taxes, or miscellaneous fees that may be assessed in connection with international shipping. If assessed, these charges are imposed after a package leaves our possession and are the responsibility of the package recipient, who will be billed for them by the local Customs Office, the shipping company, or others. Rejecting an order due to duties, taxes, or fees does not entitle the purchaser to a refund from us and may not avoid the duties, taxes, or fees.

 

Return Policy

We're not satisfied unless you're satisfied!

If any product does not satisfy your needs, it may be returned within 30 days of order receipt for a product refund. Before sending your item back, you must call Caster Connection, Inc. at 1-800-544-8978 for your Return Material Authorization (RMA) Number. Returned merchandise must be in its original box, in new condition and include a copy of our packing slip. Please mark the RMA Number clearly on the outside of the packaging. Client is responsible for return freight charges. A 35% restocking fee will be charged on returned product.