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Caster Connection – manufacturer of casters and wheels, and master distributor of elite brand casters, wheels, and other material handling products – was launched by Sally Hughes out of the trunk of her car in 1987 in Chardon, Ohio with this founding principle: “Our Company will work to constantly seek ways to increase the value our clients receive for their investments in casters and wheels and provide solutions that make them successful.”
Three decades after its launch, Caster Connection sources products globally, and fosters great relationships with thousands of global clients by offering them peace of mind with our mobility solutions.
The confidence that we offer our clients, our partnerships with the most admired brands, a prime distribution location, an expert solutions staff, and the innovative line of ergonomic CC Apex wheels are all factors that have contributed to the success and growth of Caster Connection.
Partnerships with major caster brands enable us to serve clients in a wide variety of industries. These long-standing relationships give Caster Connection access to a wide breadth of proven and reliable market applications, industry knowledge, and testing capabilities to further ensure that we are providing the absolute best product for a specific application.
Moving our main distribution center to Columbus, Ohio in 2009 gave Caster Connection a prime location to deliver product to a wide range of clients in an economically responsible manner. Columbus has direct access to the most highly traveled highway systems in the United States, ensuring prompt product delivery.
Our expert solutions staff has more than a century of combined experience in the caster and material handling industry, making Caster Connection a prime source for help and advice regarding all caster and material handling needs. We work with our clients to understand their needs for every application and provide the correct solution the first time, providing the proof our clients need to feel confident in our recommendations.
Caster Connection has consistently adapted to the needs of our clients over our 30+ year history, leading to innovations like our evolving CC Apex line that improves ergonomics and reduce downtime. Together We Move to solve your biggest caster mobility challenges.
Our number one goal is to ensure that our clients are successful as a result our partnership. This goal, and the strengths mentioned above make Caster Connection an industry leader, as well as a company that clients can trust and gain peace of mind from for their caster and wheel needs.
Our Mission: Caster Connection is dedicated to developing the most innovative and optimal solutions in order to deliver enhanced ergonomics, safety, and efficiency for every partner.
Caster Connection Founder Sally Hughes found that many caster users needed casters but weren’t sure where to go or were neglected by those that they purchased casters and wheels from. These discoveries showed Sally that there was a niche to be filled in the industry: providing clients with solutions by suggesting them the right product the first time, and doing it with professionalism. Gradually, Sally experienced successes which inspired her to keep going with her business, as she developed her founding principle that “Our Company will work to constantly seek ways to increase the value our clients receive for their investments in casters and wheels and provide solutions that make them successful.”
Joe has been part of the Caster Connection team since 2008. Joe started with CCI in an outside sales role developing new opportunities and maintaining existing accounts. Joe’s role has transitioned into managing the outside sales team as well as contributing to the overall strategy of Caster Connection. Working out of the Columbus Headquarters for a majority of the time, Joe also travels with the outside team and individually to meet with clients and see applications where CCI products can provide solutions.
Joe and his wife Lindsay have three children. Outside of the caster world, Joe enjoys playing golf, cooking and spending time with his family.
Chief Financial Officer
Tricia joined the Caster Connection team in February of 2020 as Chief Financial Officer. She is responsible for Caster Connection’s financial management including forecasting and strategic planning. Tricia has over 10 years’ experience as CFO of an IT consulting firm. Tricia’s goal is to work with Caster Connection leadership team to accelerate the Company’s growth trajectory.
Tricia graduated from Miami University with a Bachelor of Science in Accountancy. She is a Certified Public Accountant and Chartered Global Management Accountant.
Tricia has three children, one boy and two girls. In her spare time, she enjoys spending time with family and friends, attending concerts and kayaking.
Director of Operations and Engineering
Steven joined the Caster Connection team in September of 2016 as Operations Manager. In his role as Director of Operations and Engineering, Steven is responsible for the performance of the Client Solutions, Inventory Management, and Warehouse teams, as well as contributing to the overall strategy of Caster Connection. Steven joins Caster Connection with 10+ years of experience in industry process design and improvement. Steven’s goal is to work with the Caster Connection team to grow a world class manufacturing facility to meet our clients’ needs.
Steven and his wife Katie have two young children: one girl, and one boy. Outside of the caster world, Steven enjoys watching sports (GO SPARTANS), working on DIY projects around his home, and spending time with his family.
Director of Business Development
Eric began working with Caster Connection in 2013 as a Regional Solutions Manager traveling through the Midwest visiting current customers and adding new clients along the way. Eric’s role has changed to managing the current outside solutions team as well as working on overall sales strategy for Caster Connection to increase market share. Eric works out of the Columbus office as well as traveling extensively working with reps in the field, and visiting current and new clients. Eric works to execute the Caster Connection vision of providing the proper material handling solutions to ensure success of all of Caster Connection’s client base.
Eric and his wife Rian have two young kids, one boy and one girl. In his spare time, Eric enjoys being on the golf course and spending time with his family and friends.
Director of Marketing
Jeremy began with Caster Connection in January, 2011 as the Company’s first-ever marketing employee and joined Caster Connection’s Management Team in 2012. As head of marketing for Caster Connection, Jeremy leads strategy for the Company’s growing marketing department, has managed CasterConnection.com, led the Company’s brand refresh, aids in developing sales processes, creates content, and manages Caster Connection’s various trade show endeavors.
A Columbus native, Jeremy graduated with a Bachelor of Science in Business Administration from The Ohio State University’s Fisher College of Business. Jeremy lives with his family in Columbus and enjoys learning, traveling, concerts, movies, and is a fan of Ohio State football and basketball and Cleveland pro sports teams.
Al has been employed with Caster Connection since 2002. He began as Caster Connection’s Full Charge Bookkeeper in our Chardon, Ohio office. In 2008, he was added to the Caster Connection Management Team and became the Company’s Controller. In 2009, Caster Connection consolidated their operations to Columbus and Al followed the Company to their new location. Now, Al oversees an accounting department that handles over twice the volume of business compared to 2002.
Al lives in Willoughby Ohio and has been married for the past 36 years to his wife Cathi. He has 2 children & 2 grandchildren. He enjoys traveling, and spending time with his grandchildren.
Inside Sales Manager
Lytoi joined the Caster Connection team in August of 2017 as Inside Sales Manager. She is responsible for the Inside Sales and Sales Support teams, who provide sales and solution services to our clients and our Regional Solutions Managers. Lytoi has over 10 years experience developing successful sales teams. Lytoi’s goal is to build a client-centric sales team focused on providing world class service and effective solutions.
Lytoi and her husband, Michael, have a young son who keeps them on their toes. She enjoys spending time with family and friends, hiking and cooking.
Client Solutions Manager
Kathy joined the Caster Connection team in February of 2017 as Client Solutions Manager. She is responsible for the Client Solutions team and providing exceptional service to our clients and our Regional Solutions Managers. With over 10 years of experience in building client and customer centric teams, Kathy’s goal is to continue to build a solid team that will provide smart and efficient solutions.
Kathy and her husband Terry have two daughters who keep them on the go at all times. She enjoys OSU football, spending time with family and friends, and spoiling her two golden retrievers.
Brian started working at Caster Connection in 2009 as an assembler when Caster Connection transitioned to Columbus. Brian quickly moved up to Shipping/Receiving and eventually to Warehouse Manager by 2010. Since then, Brian’s staff has nearly tripled in size. Brian handles all warehouse operations from receiving inbound product, inventory management, assembly, quality control and shipping. Brian’s employee development has led to several members of his staff being promoted to other roles within our Company.
Brian lives in Columbus and is kept busy by his two beautiful daughters – Alyssa and Courtney. Brian and his family spend lots of time attending soccer games and marching band events, as well as of time outdoors camping, hiking and just sitting around the fire roasting marshmallows.
Upon completion of a professional singing career in 1987, Sally A. Hughes founded Caster Connection and has led the Company as President and Chief Executive Officer throughout much of its history. Ms. Hughes leads the business based upon the solid principle: “providing ergonomic caster and wheel solutions to decrease injuries in the workplace”.
Hughes began the business by selling chair casters out of the trunk of her car but quickly began providing heavy duty casters and wheels to industrial companies. Early in Caster Connection’s life, Sally made a creative suggestion to General Motors Corporation to select Caster Connection to consolidate their purchasing and to provide products to their Northeast Ohio factories, which moved Caster Connection to a new level. This approach was then utilized with other industrial companies with multiple locations.
As the manufacturing industry intensified its focus to reduce on-the-job injuries, Hughes led Caster Connection’s effort to provide more advanced ergonomic safety solutions. As a result of this focus, the Company became recognized for their innovative solutions for moving heavy equipment. Caster Connection used its experience in safety advancement and applied it to the automotive industry, food service, commercial laundry, bakeries and many others. More than thirty years later, Caster Connection serves thousands of companies throughout the United States, Canada, Mexico, and Europe.