Want to buy casters online with Caster Connection? We do everything we can to make placing orders quick and painless. Here are some tips to make you better informed and give you peace of mind!
I need my casters tomorrow!
So, you’re placing an order but you just realized you need those casters, like, yesterday. Typically, we ship orders out within 2-5 business days once we receive the order, if we have the items in stock. If you need an order expedited, it’s wise to give us a call to make sure we can accommodate. Depending on the item, quantity, and how busy we are, we will try to do it! We keep a lot of stock at our Columbus, Ohio warehouse. Caster Connection branded items like CC Apex, CC Stout, CC Peak, CC Nylex and *CC Vintage are always in stock.
Caster Connection can ship UPS NDA or 2nd Day, etc. if need be. Just remember that shipping charges are likely to be more expensive. If you don't have a collect account, we'll let you know how much it will be before it ships to avoid any panic attacks.
Are in in the Columbus area? You can pick up your order here at Caster Connection. It can save transit time and shipping charges too.
*CC Vintage casters that are custom painted will take an extra day or so to ship.
How do I know what the lead time to ship is?
We list lead times for 95% of the items on our website. It’s located, along with other attributes, on the bottom of the product page. If the lead time isn't listed, contact us and we'll let you know. On the off chance, we don’t have stock of the item, we’ll let you know ASAP so you can plan accordingly. We also drop ship (shipping items from other warehouses), at no extra cost to you, if it can save time.
Lead time says “2-3 days to ship”, but how long is my order in transit?
We use UPS ground for all orders (if it’s not too heavy) unless given other directions. Below is a map of how long a standard ground order takes to reach you once it ships from our location in Columbus, Ohio. At checkout, you can get an estimate of how much the shipping charges will be.
What happens after you place your order?
Once your order is placed an automatic confirmation email is sent to the email address provided. This email comes with a confirmation number. We use these to track your order internally. If you call us to check on your order it helps to have the confirmation number handy.
If for some reason you didn't receive a confirmation email, check your spam/junk email box. If you still can't find it, contact us and we'll get it over to you.
Before the order is processed, it’s sent to our client solutions team. They look it over and enter it into our system. Orders are processed on the same day they are received, usually within a couple of hours unless the order is placed on a weekend or after business hours. In that case, we’ll get to it first thing the next business day. Orders are processed between 7am and 3:30pm eastern time.
After the order is in our system, it’s then sent to our warehouse for assembly.
Are you running any promotions?
If we’re running a promotion, there will be a promo code at the top of the front page on the Caster Connection website. Use that promo code at checkout to gain the discount.
Finally, if you decide you like Caster Connection so much that you keep placing orders with us, it might be in your best interest to create an account. That way you'll be able to keep track of your past orders. Just click the "Account Login" link at the top of the page to make one!
And as always, if you need help, please contact us!