What Sets Caster Connection Apart From Other Caster Suppliers?

Ever since the introduction of the CC Apex, the complexion of the caster industry changed for the better. Below, you will find out what makes Caster Connection the torch-bearers and the industry's caster experts, including Caster Connection’s major key focuses in keeping business in motion and what makes Caster Connection’s RSMs so powerful.

1. MOST CASTER SUPPLIERS ARE ORDER-TAKING, CARBON COPIES.

Joe Lyden: We look more at what the client needs and sometimes even assist in getting them to see that, when they might not be looking at it from that perspective. Whereas, I think a lot of people in our industry are more “me too”, “I can do that”, “can I quote that?” - as opposed to looking at an application and a potential solution to endear yourself to that client.

2. CASTER CONNECTION IS THE LEADING CASTER EXPERT.

Brad Hays: What sets us apart is our service, without a doubt. I feel like we offer a much better service level. You can contact us and rather than just have someone take an order and spit you out a random caster that may or may not work for your application - we actually get to the bottom of what you need, and find you the best fit based upon what you’re willing to spend.

Eric Hassen: Customer service and great products. Our products are really good and the customer service that we give our clients is what really sets us apart because we do a lot of things that other companies do not do. That’s why a lot of our clients stay with us and that’s how we earn a lot of transitional clients.

3. CUSTOMER SERVICE + PRODUCT SUPPLY ARE MAJOR KEY FOCUSES.

Josh Cramer: Our lead times and the product knowledge of our staff, and the proven excellence of our product in the field.

Dave Bausch: Definitely our customer service - the way we take care of our clients. Caster Connection is committed to providing high quality customer service, product supply, and meeting our clients’ performance standards.

4. UNDERSTANDING THE NEEDS TO KEEP BUSINESS IN MOTION.

Brian Cameron: Our dedication to our clients. Understanding the needs of today’s businesses and making sure to get orders out fast so we can keep business in motion.

Quentin Casey: Our solutions-based service and outlook. We listen to our clients and ask questions to get to the bottom of an issue. We provide knowledge to help them be successful and solutions tailored to their needs and goals - whatever that may be.

5. CASTER CONNECTION IS THE TORCH-BEARER.

Morgan Hughes: Caster Connection is the company in the caster industry that other companies mimic. Caster Connection sets the tone. We come up with solutions to problems that our competition didn’t even know existed. We are the torch-bearer, and we wear that badge with honor and gratitude.

James Rappaport: Caster Connection’s service and products are second to none. Caster Connection’s proprietary products are awesome, and no other company in our industry offers the great service that we provide. Caster Connection is the act to follow. Caster Connection is known to work around the clock for our clients. I, personally, have had clients call me in the middle of the night and weekends seeking help from me to solve caster problems and prevent caster disasters. We care, which I believe can explain why our turnover rate is very low.

6. REGIONAL SOLUTIONS REPS ARE BACKED BY A SOLID TEAM.

John Reat: Our single most important difference are our inside Clients Solutions and outside Regional Solutions teams. Our solutions teams have extensive caster knowledge and bring it to every meeting they have with clients. The other key factor that makes our Regional Solutions team so powerful is that they know they have a support organization and warehouse team. This ensures they make good on the commitments put forth to their clients.

Austin Brown: Given the esoteric nature of the caster industry, it can take a lot of time to gain the experience needed to truly find a solution for every client. Our team, however, is “well-seasoned”, in my opinion. I’m constantly hearing stories about incredibly creative solutions that our team has come up with in order to solve (almost) equally as incredible problems for our clients.