Pricing and Flexibility: Its Importance for a Caster and Wheel Supplier
High volume manufacturing and distribution requires flexibility and swiftness from all suppliers. Caster Connection strives to fulfill this nearly universal requirement by following our principal: “…clients deserve exceptional service, great products, fair prices and product availability. That is why Caster Connection is persistent in our efforts to strive for continuous improvement on these most important aspects of our business.” Our number one goal is to ensure that our clients are successful from our partnership.
Before becoming a client of Caster Connection, a large manufacturer and distributor of office equipment that ships worldwide found themselves with a unique problem. The casters they were using were sufficient for their needs, but the company they were ordering from was not. Their then-supplier forced the client to purchase 10,000 casters at a time, which quickly caused problems for the client such as cash on hand issues and inefficiencies in stocking. Not only was the client left with an excess of product they didn’t need, they needed extra storage to hold the casters. When the client expressed their concerns, the then-supplier wouldn’t budge, and refused to offer a solution.
Caster Connection was brought in for help, and quickly solved the company’s problems. A Caster Connection Regional Solutions Manager used his years of experience and knowledge of the caster industry to provide the same product along with flexible pricing and storage solutions.
Caster Connection provided solutions for all of the problems the now-client’s previous supplier caused by offering the same quality product, but without the requirement of ordering 10,000 at a time. Caster Connection was also able to stock the casters locally with a cost savings per caster. The new client was thrilled that Caster Connection eliminated stocking issues and up front investments in casters and is now a satisfied and returning client.