Caster Connection Returns Info
We’re not satisfied unless you’re satisfied!
If any product does not satisfy your needs, it may be returned within 30 days of order invoice for a product refund. Before sending your item back, you must contact Caster Connection with information for your Return (RTN) Number.
Returned* merchandise must be in its original box, in new condition and include a copy of our packing slip. Please mark the RTN Number clearly on the of the return packaging slip. Client is responsible for return freight charges.
- *Products returned for any reason other than warranty correction are subject to a 30% restocking fee and any Caster Connection incurred freight charges. Products shipped in error by Caster Connection may be returned at no charge to the customer.
Caster Connection Shipping Info
Our website returns the least expensive option of UPS ground or Fedex ground and we do offer shipment via other methods including FedEx collect (if logged into our website) and UPS collect (if logged into our website) and various LTL freight lines.
We will work with you to make certain the product is shipped in the most timely and economical fashion.
Please note we do not ship to PO Boxes.
Tracking numbers are sent to the client via email of record upon shipment.
Regarding International Shipping: Our prices do not include duties, value-added taxes, or miscellaneous fees that may be assessed in connection with international shipping. If assessed, these charges are imposed after a package leaves our possession and are the responsibility of the package recipient, who will be billed for them by the local Customs Office, the shipping company, or others. Rejecting an order due to duties, taxes, or fees does not entitle the purchaser to a refund from us and may not avoid the duties, taxes, or fees.
How can I get my casters tomorrow?!
Our Faster Caster Quick-Ship Collection features a curated selection of casters ready to move when you are.
Products in this category are part of our expedited shipping program. Orders for designated Faster Caster items placed by 12 PM EST on business days ship the same day. Orders placed after 12 PM EST or on weekends and holidays will ship the next business day.
Please note: If a Faster Caster item is purchased together with a standard (non–quick-ship) product, the entire order will follow the longer lead time associated with the standard SKU.
Shop with confidence knowing these casters, wheels, and accessories are in stock and ready for fast delivery.
If you don't see what you need in this section and need product ASAP, please contact us.
How do I know what the lead time to ship is?
We list lead times for 95% of the items on our website. It’s located, along with other attributes, on the bottom of the product page. If the lead time isn’t listed, contact us and we’ll let you know. On the off chance, we don’t have stock of the item, we’ll let you know ASAP so you can plan accordingly. We also drop ship (shipping items from other warehouses), at no extra cost to you, if it can save time.
