I need to send Caster Connection an email with an attachment (i.e. pdf or image). Where can I send it?
Messages with attachments can be emailed to [email protected].
Is Caster Connection a manufacturer or a distributor?
Both. We source casters, wheels and parts globally, and do some domestic assembly.
What if I need a lot of casters?
Caster Connection stocks large quantities of the most popular casters and wheels. If you need more than we have on hand, we will partially fill your request right away and complete it as soon as possible. We can fulfill orders for specialized casters too, though we may need to order them. Request bulk/wholesale caster pricing here.
What is Caster Connection's minimum order?
No order is too small. We strive to satisfy all our clients—from one-man shops to global giants.
Can I return an order?
We’re not satisfied unless you’re satisfied!
If any product does not satisfy your needs, it may be returned within 30 days of order invoice for a product refund. Before sending your item back, you must contact Caster Connection with information for your Return (RTN) Number.
Returned* merchandise must be in its original box, in new condition and include a copy of our packing slip. Please mark the RTN Number clearly on the of the return packaging slip. Client is responsible for return freight charges.
- *Products returned for any reason other than warranty correction are subject to a 30% restocking fee and any Caster Connection incurred freight charges. Products shipped in error by Caster Connection may be returned at no charge to the customer.
How does Caster Connection ship product?
Our website returns the least expensive option of UPS ground or Fedex ground and we do offer shipment via other methods including FedEx collect (if logged into our website) and UPS collect (if logged into our website) and various LTL freight lines.
We will work with you to make certain the product is shipped in the most timely and economical fashion.
Please note we do not ship to PO Boxes.
Tracking numbers are sent to the client via email of record upon shipment.
Regarding International Shipping: Our prices do not include duties, value-added taxes, or miscellaneous fees that may be assessed in connection with international shipping. If assessed, these charges are imposed after a package leaves our possession and are the responsibility of the package recipient, who will be billed for them by the local Customs Office, the shipping company, or others. Rejecting an order due to duties, taxes, or fees does not entitle the purchaser to a refund from us and may not avoid the duties, taxes, or fees.
How can I get my casters tomorrow?!
Caster Connection's Faster Caster Quick-Ship Collection features a curated selection of casters ready to move when you are.
Products in this category are part of our expedited shipping program. Orders for designated Faster Caster items placed by 12 PM EST on business days ship the same day. Orders placed after 12 PM EST or on weekends and holidays will ship the next business day.
Please note: If a Faster Caster item is purchased together with a standard (non–quick-ship) product, the entire order will follow the longer lead time associated with the standard SKU.
Shop with confidence knowing these casters, wheels, and accessories are in stock and ready for fast delivery.
If you don't see what you need in this section and need product ASAP, please contact us.
How do I know what the lead time to ship is?
We list lead times for 95% of the items on our website. It’s located, along with other attributes, on the bottom of the product page. If the lead time isn’t listed, contact us and we’ll let you know. On the off chance, we don’t have stock of the item, we’ll let you know ASAP so you can plan accordingly. We also drop ship (shipping items from other warehouses), at no extra cost to you, if it can save time.
Lead time says “3-5 days to ship”, but how long is my order in transit?
Below is a map of how long a standard ground order takes to reach you once it ships from our location in Columbus, Ohio. At checkout, you can get an estimate of how much the shipping charges will be.
Do Caster Connection's prices include shipping?
No. Shipping is additional.
What happens after I place my Caster Connection order?
Once your order is placed an automatic confirmation email is sent to the email address provided. This email comes with a confirmation number. We use these to track your order internally. If you call us to check on your order it helps to have the confirmation number handy.
If for some reason you didn’t receive a confirmation email, check your spam/junk email box. If you still can’t find it, contact us and we’ll get it over to you.
Before the order is processed, it’s sent to our client solutions team. They look it over and enter it into our system. Orders are processed on the same day they are received, usually within a couple of hours unless the order is placed on a weekend or after business hours. In that case, we’ll get to it first thing the next business day. Orders are processed between 7am and 3:30pm eastern time.
After the order is in our system, it’s then sent to our warehouse for assembly.
Is Caster Connection running any promotions?
If we’re running a promotion, there will be a promo code at the top of the front page on the Caster Connection website. Use that promo code at checkout to gain the discount.
Does Caster Connection supply Original Equipment Manufacturers?
Yes, we frequently work with OEM clients, and provide volume discounts on large orders.
Is this the best price available?
Caster Connection strives to provide the highest value possible to its clients for their investment in casters and wheels. Our prices reflect that philosophy.
Does Caster Connection have price breaks?
Large orders allow us to realize efficiencies in our operations, and we pass on the savings in the form of volume discounts. Contact us for more info.
Do your capacity specifications assume 4 casters will be used, or are the loads indicated per caster?
Our weight capacity specifications are the maximum recommended weight per caster, however we recommend diving total weight by 3 rather than 4, for safety purposes.
What different payment methods does Caster Connection accept?
One-time or infrequent clients can pay with credit card. Clients who order regularly are encouraged to open an account with us.
If you are an existing client, payment terms will be as agreed to when the account was set up.
You may also contact Caster Connection for NET 30 payment terms.
How do I set up a website account with Caster Connection?
Accounts can be set up via our Account Login page. You’ll be able to keep track of your past website orders and more.
What's the meaning of your founding principle?
“Constantly seek ways to increase the value our clients receive for their investments in casters and wheels.”
We believe in providing the highest overall value for our clients’ investments. To us value means quality, availability, delivery, and the bigger picture view of Total Cost of Ownership (TCO).
High-quality products perform better and last longer, resulting in less down time, fewer production interruptions, and happier production and maintenance staffs. Sometimes, high-quality casters and wheels cost a little more upon initial purchase, but over the life of the product they are actually less expensive for the client’s bottom line.
If a client’s primary concern, however, is the initial price and not TCO, we can provide guidance toward an economy product that will meet that need. It’s very important for Caster Connection to gain a clear understanding of the client’s short- and long-term goals in order to provide the correct recommendation.