Frequently Asked Questions


Please explain the meaning of your founding principle:

"Constantly seek ways to increase the value our clients receive for their investments in casters and wheels."

We believe in providing the highest overall value for our clients' investments. To us value means quality, availability, delivery, and the bigger picture view of Total Cost of Ownership (TCO).

High-quality products perform better and last longer, resulting in less down time, fewer production interruptions, and happier production and maintenance staffs. Sometimes high-quality casters and wheels cost a little more upon initial purchase, but over the life of the product they are actually less expensive for the client's bottom line.

If a client's primary concern, however, is the initial price and not TCO, we can provide guidance toward an economy product that will meet that need. It's very important for Caster Connection to gain a clear understanding of the client's short- and long-term goals in order to provide the correct recommendation.

Are you a manufacturer or just a distributor?

Both. We source casters, wheels and parts globally, and do some domestic assembly.

What if I need a lot of casters?

Caster Connection stocks large quantities of the most popular casters and wheels. If you need more than we have on hand, we will partially fill your request right away and complete it as soon as possible. We can fulfill orders for specialized casters too, though we may need to order them.

If they don't work, can I return them?

If any product does not satisfy your needs, it may be returned within 30 days of order receipt for a product refund. Before sending your item back, you must call Caster Connection, Inc. at 1-888-373-8341 for your Return Material Authorization (RMA) Number. Returned merchandise must be in its original box, in new condition and include a copy of our packing slip. Please mark the RMA Number clearly on the outside of the packaging. Customer is responsible for return freight charges. A 35% restocking fee will be charged on returned product. If a defect is ever found, the product may be returned for a replacement or refund.

What is the lead time?

Most items are available for immediate shipping. In those instances where additional lead time is necessary, we will provide an expected delivery date.

What is your minimum order?

No order is too small. We strive to satisfy all our clients—from one-man shops to global giants.

Do you supply Original Equipment Manufacturers?

Yes, we frequently work with OEM clients, and provide volume discounts on large orders.

Is this the best price available?

Caster Connection strives to provide the highest value possible to its clients for their investment in casters and wheels. Our prices reflect that philosophy.

Do you have price breaks?

Large orders allow us to realize efficiencies in our operations, and we pass on the savings in the form of volume discounts.

Do your capacity specifications assume 4 casters will be used, or are the loads indicated per caster?

Our weight capacity specifications are the maximum recommended weight per caster.

How do you handle shipments?

We ship using a variety of methods to best satisfy our clients' requirements. Just tell us your preference and timing.

Does your price include shipping?

No. Shipping is additional.

What different payment methods do you accept?

One-time or infrequent clients can pay with cash or credit card. clients who order regularly are encouraged to open an account with us.

If you are an existing client, payment terms will be as agreed to when the account was set up.

You may also call Caster Connection, Inc. at 1-888-373-8341 for NET 30 payment terms. If you use a credit card, your order will ship immediately if it is in stock.

How do I set up an account with you?

Accounts can be set up via our Account Login page or we can handle the setup by phone, fax or email. We'll just need you to answer a few standard questions.